Return Policy

Fuse return and exchange Policy we provide customers with a clear visibility of how to return and replace the product in a way the preserves Customers satisfaction and

preserves their rights and company rights.


To better serve you, please see the following fuse policy for replacement and return:

·         Returns and replacement are accepted within 7 days of the date of purchase.

·         The item must be in the same condition when buying and wrapped in the original package in addition to all the accessories and brochures.

·         Fuse stores has the right to deduct the delivery costs of transporting the returned or exchanged product.

·         Return and exchange period is calculated from the date of receiving.

·         Any open and unused box returned or exchanged is subject to the following discount:

ü  Cell phones are not retrieved unless they are on the same cover as the original device.

ü  Computer appliances 30%

ü  All other products 15%

 

·         Shipping fees for sending and returning will deducted if the customer canceled the order for the following reasons:

ü  I did not like the item

ü  I no longer wanted the item

 

 

·         Fuse does not allow the return or replacement of used or damaged products as a result of misuse such as scratches or malfunctions that occur as a result of wrong connections or the loss of some parts of the product such as booklets and accessories etc.

·         Returns and exchange includes all items except electronic devices, mobile phones and electronic games programs, unless manufactures defect is found.

·         Software, multimedia, and video games are not redeemed of opened.

·         Due to health reasons, health and beauty products (shaving, hair removal machines, oral and dental care devices..) are not subject to any replacement of refund unless there is defect within a maximum of 7 days from the date of purchase.

·         In the event of factory malfunction in the mobile phones, return to the agency.

·         Computers and game consoles are not subject to any refund or replacement unless there is an actual reason within 7 days.

·         Printers and copiers, supplies and accessories are not subject to refund of replacement unless there is an actual reason within 7 days.

·         Receipt the shipment from the shipping company is an acknowledgment from the costumer that the shipment (carton) is in good condition and has not been opened before receipt.

·         In the event that the product is returned due to a defect in the product or a defect from the manufacturer or as a result of damage during the delivery of the product or because of incorrect or false delivery of the product, no additional fees will be charged of shipping services or bank transfer fees (35) riyals, in case of return for reasons other ( the customer needs to exchange the product or the customers desire has changed in general), shipping charges , or bank transfer fees (35) riyal will be calculated on the customer.

 

 

 

Warranty

1-All fuse products are guaranteed by their agents and distributors in KSA

As follows:


Home appliance:

The agent has a two year warranty that is not covered by misuse.

Cell phones:

The agent has a two year warranty that is not covered by misuse.

Computers and gaming devices:

A two year warranty that is not covered by misuse.

Accessories:

A two year warranty that is not covered by misuse.

 

2-According to agency policies, the warranty is only on the device and does not include any accessories, for example, and not limited to ( battery, charger for all kinds of electrical appliances, laptop and cameras – mobile phones – landline)

3-Fuse not responsible for price changes, whether increase or decrease, after the date of purchase.

(In the event that the goods are received or not received)




Electronic vouchers and cards policy

 

·        You can use the card / coupon only once.

·        Electronic coupons and cards are case-sensitive. Please enter the code exactly as shown.

·        E-vouchers and cards that have been reviewed from your account. Or delivered by e-mail or message on the mobile is not refundable or switch permanently unless there is a defect from the company.

·        for negligence or for the input of false / false information, which may result in damages / losses. By purchasing any e-voucher / card. You have understood / approved and accepted the disclaimer of the Store Guide from liability.

·        After receiving the order, fuseStore is not responsible for any loss or damage to the goods purchased through it. And any loss or damage suffered by the buyer for this reason.